Order Processing & Shipping Times

Orders for items currently in stock at our shop typically process within 1–3 business days before shipping.

Once shipped, most U.S. domestic orders arrive within 3–7 business days depending on the shipping carrier and destination.

Some items on our website ship from a partner warehouse. These items may require additional processing time before shipment depending on availability and location. Processing times for these items may range from 3–10 business days or longer before shipping.

If your order contains items from our shop and items from a partner warehouse, they may ship separately and arrive at different times.

Custom work such as instrument setups, pickup installs, strap button installs, custom instruments, pre-orders, and made-to-order items may extend processing times. Estimated timelines for these items will be listed on the product page whenever possible.

Shipping and delivery timeframes are estimates only and are not guaranteed.

By placing an order on our website, you acknowledge and agree that processing and shipping timelines may vary depending on product availability, partner warehouse processing, custom work, and carrier delays.

If your order has not shipped within 10 business days and you have not received an update, please contact us at support@terrycartermusicstore.com and we will review the status of your order.

Changing Your Delivery Address

Please double-check your shipping address at checkout. If you need to change it, contact us at support@terrycartermusicstore.com as soon as possible. We can update the address only if your order has not yet shipped.

Once an order has shipped with UPS, USPS, DHL or any other carrier, we are not able to redirect it to a different address. The carrier controls the package at that point, and address changes require verification through the recipient's own email or phone number, which we do not have access to.

After your order ships, you can use your tracking number to contact the carrier directly. Many carriers allow the recipient to request a redirect, reschedule, or hold for pickup, but availability and any fees are set by the carrier and are not guaranteed. Terry Carter Music Store is not responsible for carrier fees or for packages that cannot be redirected.

International Shipping

We ship to many countries worldwide. Some items can only be shipped within the continental U.S. At checkout, you'll see the delivery options available for your address. If an item you want can't be shipped to your country, contact us at support@terrycartermusicstore.com and we'll let you know if we can help.

International orders are typically delivered within 7–21 business days after shipment depending on destination, customs processing, and carrier delays.

Please note:

• Customs processing may cause delays outside of our control
• Delivery timelines may vary by country and carrier

Duties, Taxes & Import Fees

Domestic U.S. Orders

Some states require sales tax. Applicable sales tax will be calculated at checkout.

International Orders

Customers are responsible for all customs duties, import taxes, and fees required by their country.

Some duties and taxes may be calculated at checkout. Additional fees may be collected by the shipping carrier or local customs office before delivery.

These fees are not controlled by Terry Carter Music Store and are non-refundable.

If an international shipment is refused or abandoned, any return shipping costs, duties, taxes, or carrier penalties will be deducted from the refund amount.

Refused Shipments

If a package is refused and returned to Terry Carter Music Store, the customer will be responsible for:

• Return shipping charges
• Any duties or taxes charged to us
• A restocking fee may apply

These amounts will be deducted from the refund total.

Order Cancellation Policy

Before Shipment

There is no cancellation fee. If you need to cancel, contact us as soon as possible at support@terrycartermusicstore.com.

Some orders are processed very quickly. Once an order has shipped, it can no longer be canceled, but eligible items can still be returned under our Refund Policy.

Custom Work / Custom Orders

Once custom work has started or been completed on an instrument or product, the order cannot be canceled, returned, or refunded, even if it has not shipped yet.

Custom work includes, but is not limited to:

• Strap button installation
• Pickup installation
• Tuner upgrades
• String changes
• New nut or saddle
• Instrument setups
• Any other modifications requested by the customer

Because custom work permanently alters the instrument and requires labor and materials, these orders are not eligible for cancellation, return, or refund once the work has started.

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