* International Orders - Customers are responsible for all Custom Duties and Fees for your country. These duties and fees vary in each country and are calculated once your instrument arrives to your country. Duties and Fees are not eligible for refund on any kind of international returns.
** For all International returns the customer is responsible for purchasing the RETURN shipping label. It is NOT possible for us to purchase these International return labels from our headquarters in the United States.
*** UPS may charge an additional "handling' fee" upon delivery.
Delivery times in destination countries are currently slow, due to the effects of the COVID-19 pandemic on their own postal services. Route suspensions in a number of countries have also heavily affected the ability of postal workers to deliver shipments like normal. Please expect delays when choosing USPS as your delivery carrier at checkout. We are not responsible for any shipping delays due to the following reasons stated above. Please contact USPS directly for any shipping updates.
The easiest way to get help is to call the USPS service hotline at 1-800-275-8777 for answers and information on any tracking update questions. You can also call technical support at 1-800-344-7779 or delivery tracking at 1-800-222-1811