International Orders

* International Orders - Customers are responsible for all Custom Duties and Fees for your country. Some duties and taxes may be calculated at checkout and some duties and taxes will be calculated from the shipping carrier upon delivery to you. You are responsible for any other fee your country may charge before they deliver your package to you. Duties and Fees are not eligible for refund on any kind of international returns.

* The carriers (UPS, Fedex, DHL, Post, etc.) may charge an additional fee upon delivery, these fees are responsible by the customer. We do not refund or credit any fees associated with duties, taxes, or additional carrier fees. 

* For all International returns the customer is responsible for purchasing the RETURN shipping label and insurance. It is not possible for us to purchase international return labels from our headquarters in the United States.

* When shipping products back to us, we recommend that you pay for insurance with the shipping carrier to cover any potential damage to the product during shipping. It is your responsibility to cover any damage when shipping a product back to us.

* IMPORTANT NOTE: If you refuse the package when the carrier (UPS, Fedex, DHL, USPS, etc.) attempts to deliver and the package is returned to Terry Carter Music Store, you will be responsible for any taxes, duties and return fees that the carrier charges us as well as a 30% restocking fee. The fees and restocking fee will be taken out of the refund amount.

* COVID 19:

Delivery times in certain countries are currently slow, due to the effects of the COVID-19 pandemic on their own postal services. Route suspensions in a number of countries have also heavily affected the ability of postal workers to deliver shipments like normal. Please expect delays when choosing USPS as your delivery carrier at checkout. We are not responsible for any shipping delays due to the following reasons stated above. Please contact USPS directly for any shipping updates.

The easiest way to get help is to call the USPS service hotline at 1-800-275-8777 for answers and information on any tracking update questions. You can also call technical support at 1-800-344-7779 or delivery tracking at 1-800-222-1811

You can reach Terry Carter Music Store at support@terrycartermusicstore.com