FAQ
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Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
When you purchase an instrument from Terry Carter Music Store, you have the option to choose between getting a Basic Setup or an Advanced Setup. Both options ensure your instrument arrives ready to play—but the level of customization and attention to detail is what sets them apart.
Basic Setup
Our Basic Setup is perfect for most players and includes:
- String height adjustment at the nut and saddle for easier playability
This ensures your instrument feels comfortable in your hands and is ready to play right out of the box.
Advanced Setup
For those looking for peak performance and precision, the Advanced Setup includes everything from the Basic Setup, plus:
- Intonation adjustment for accurate tuning up and down the neck
- Fret and fretboard polish for a smooth playing feel
- Fretboard and bridge conditioning with oil to preserve and protect the wood
- Nut profile reshaping for added comfort and smoother tuning
- Fret leveling (if needed) for consistent action across the fretboard
- Pickup balancing (if needed) for even sound across all strings
This setup is ideal for more advanced players, performers, or anyone who wants their instrument playing at its absolute best.
Have questions about which setup is right for you? Contact us at support@terrycartermusicstore.com and we’ll be happy to help.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.