Shipping policy

WHEN TO EXPECT YOUR ORDER

Please allow 1-3 business days to process your order, and between 3-7 days for your order to arrive. Custom work such as Setups, Pickup Installs, Strap Buttons, Custom Instruments, Pre-Orders, etc. can delay shipping times. If the order is not received for more than 10 days, please email us at support@terrycartermusicstore.com to review the status of your order.

For made-to-order products, please find the processing time on the product page.

*For Discounted Items: Discounted items are not eligible for our free shipping offer. Shipping fees will apply to all discounted products at checkout.

DUTIES AND TAXES

* Domestic US Orders - Some states will require to pay sales tax in their order. The sales tax will be calculated at checkout. 

* International Orders - Customers are responsible for all Custom Duties and Taxes for your country. Some duties and taxes may be calculated at checkout and additional duties and taxes will be calculated from the shipping carrier upon delivery to you. You are responsible for any additional fees your country may charge before they deliver your package to you. Duties and States and Fees are not eligible for refund on any kind of international returns. Once an international order reaches the destination country's customs, it becomes non-returnable. If the package is declined at customs, any fees charged will be deducted from the refund total.

**IMPORTANT NOTE: If you refuse the package when the carrier (UPS, Fedex, DHL, etc.) attempts to deliver and the package is returned to Terry Carter Music Store, you will be responsible for any taxes, duties and return fees that the carrier charges us as well as a 10% restocking fee. The fees and restocking fee will be taken out of the refund amount.

POLICY FOR CANCELLATIONS BEFORE SHIPPING:

If you decide to cancel your purchase and your order is already been pulled from the shelves and packed there will be a 10% restocking fee taken out of the refund. In addition if your instrument had custom work done on it (strap buttons, setup, pickup install, etc.) you will not receive a refund on any work that is done and there is a 30% restocking fee due to the custom work. 

**For Custom Work / Orders: Once an order has been placed for a custom product, it cannot be canceled. We take great care in crafting custom items to your specifications, and therefore, we do not accept cancelations for these orders. Please review your custom order carefully before submitting it.

Any instrument with custom work which includes a neck strap button, pickup install, tuner upgrade, string change, new nut or saddle, will incur a 30% restocking fee in addition to our return shipping policy and is only eligible for store credit. There are no refunds on instruments that have custom work done on them.

You can reach out to us at support@terrycartermusicstore.com or CALL / TEXT: 858-308-5529